Questions
Do guests need to install an app?
No. Guests scan the code on the table and the menu opens in their phone browser. There is also a TableTap app for guests who come back often.
How do guests pay?
By mobile money through Malipopay: the prompt arrives on their phone and they approve it with their PIN. Guests can also pay cash or at the counter, and it all sits on the same bill.
When do we get the money?
Mobile money payments are confirmed by Malipopay and show on the bill at once. Payouts to your account follow the schedule agreed with you, and every payout is on your statement.
What happens if the internet drops?
Staff screens show when they lose connection and catch up when it is back. Guests need a data connection to order from their phone, and staff can always take the order for them.
Does it work in Swahili?
Yes. Guests choose English or Swahili, and the menu shows each dish in the language they pick.
Which devices do we need?
Any recent Android tablet or phone, or a laptop. Kitchen and bar screens run on a tablet on the wall. Staff sign in with a PIN on devices you enrol.
Can we take table bookings?
Yes. You get your own booking page, can ask a deposit by mobile money, and manage bookings and walk-ins from the portal.
Who can see our data?
Only your business. Each person signs in with their own account and sees only what their role allows, and every change is written to an audit log.
Something else? Ask us on a demo call.